Transform Your Operations with Expert Insurance BPO
Count on TeleConnected to provide the raw talent you need to cost-effectively solve insurance staffing shortages and provide human support for automated workflows. Our team is eager, intelligent and dedicated to your long-term success. With a proven track record in the insurance industry, you won’t find a better partner to strengthen your claims, underwriting and policyholder services.
Discover an Agile Solution for the Talent Crunch
The past three years have ushered in transformative changes, reshaping the insurance industry and redefining how insurance professionals work. While employees seek flexibility beyond brick-and-mortar confines, insurers are challenged to source and retain talent. In addition, many insurers are losing a generation of loyal employees to retirement.
The rise of Business Process Outsourcing (BPO) services now emerges as a solution to this unprecedented talent crunch – seamlessly delivering outcomes and efficiency beyond the constraints of geography. TeleConnected recognizes the demand for flexibility and performance-driven results and has developed strategies infused with technology and fresh perspectives.
Policyholder Services
Underwriting
We empower insurers to resilently navigate this era of transformation
Claims Intake
Backoffice Support
Streamline Policy Services
Experience a new level of policyholder engagement with TeleConnected’s comprehensive customer service solutions. We can support and enhance communication across every point of the policyholder journey, helping to improve policyholder satisfaction and reduce churn.
Our representatives are eager to positively represent your brand and to be trained in your procedures, ensuring practical support aligned with your objectives. Count on us for both inbound and outbound support, offering seamless business expansion and efficient policy services.
Elevate First Notice of Loss Experiences
Claims don’t always happen during normal business hours. Our claims and FNOL support services can be customized to fill in the gaps or handled overflow from your current intake process.
If you use a chatbot, it can be trained to call in our team for human backup when questions are complex or customers are frustrated.
We support P&C and Life/Health lines of business.
Expedite Your Underwriting Process
With underwriting talent in short supply, TeleConnected provides a ready-made resource pool, eliminating the need for costly in-house staffing. By entrusting us with basic underwriting functions, your internal team can gain the freedom to focus on high-impact tasks.
Embrace strategic outsourcing, empower your workforce, and let TeleConnected revolutionize your underwriting approach for a more efficient and profitable future.