Nearshore Insurance Outsourcing –
Beyond the Telephone
At TeleConnected, we provide call center outsourcing across multiple channels.
PHONE
We offer prompt, personalized service to organizations in every time zone, every hour of every day. We’re fluent in 12 languages and highly-educated. We follow your instructions and tailor our services to adhere to your brand, bringing consistency to your voice while elevating the customer experience you deliver.
Many customers prefer email to phone. To help you serve them, we provide outsourced customer service through this channel as well, offering fast response times and high-quality customer interactions.
TEXT
When customers reach out via chat, their interactions are associated with greater conversions, larger orders, better satisfaction and lower service costs. We offer text-based customer engagement around the clock, 365 days a year, to extend your ability to care for your customers in the channel of their choice.