About Us
Formed by two insurance executives with over 70 years of collective experience, TeleConnected was started in 2010 to solve the challenge of finding dependable claims and back office support. The founders experienced first-hand the difficulty of finding friendly, capable and reassuring employees/partners within the insurance BPO space. Experience dictates that excellent support and fast service drives renewals. These elements guided the creation of TeleConnected — a dedicated insurance call center with a uniquely different approach.
Our Approach is Unique
It’s our approach that makes incredibly successful. Our call center employees are dedicated employees, meaning each employee has just one insurer they work for. Being dedicated to one insurer and trained utilizing that insurer’s methods and approach, results in high policyholder satisfaction and a true extension of the insurer’s inside team.
The partnership is collaborative, too. Insurers can participate in interviewing and hiring decisions, and can elect to give their dedicated team members performance-based raises and bonuses, over and above the base compensation paid by TeleConnected. When this occurs, 100% of the added compensation is given to the worker.
Another unique approach is our clients’ full access to trainers and their call center employees. Want to make adjustments to processes? No problem. You have unrestricted availability with your trainer who works with you to facilitate your adjustments.
TeleConnected’s strategic business model of dedicated team members and trainers fosters a high-level of service, offers better quality controls, builds a cohesive team environment and offers a solution for insurers to reduce churn, eliminate staffing shortages and drive growth.
It’s a Win-Win Model, Just Ask Our Clients
“Of all the companies we’ve worked with, TeleConnected is truly the best. Our TeleConnected team members are proud of their work and serious about doing an excellent job. They’re also incredibly grateful for the opportunity. It’s really refreshing. We feel good knowing the TeleConnected leaders take really good care of our team. It’s a very respectful, professional and rewarding environment.”
FAQ
What are some of the tasks that you handle?
- Receive FNOL/claims calls.
- Support customer service chatbot workflows.
- Provide inbound and outbound policyholder support services.
- Review new business applications for missing information & signatures.
- Validate proof of prior insurance.
- Review inspections and other documentation to verify the submission meets underwriting requirements.
- Review renewals for accuracy before sending out renewal offers.
- Pursue additional information needed to for claims settlement and/or policy issuance
- Send required compliance notifications and/or policyholder correspondence.
- Perform book rolls on acquired business when the process can’t be automated
Which lines do you support?
We can support all property & casualty lines as well as life and health insurance.