Backoffice Support

Growth Doesn’t Have to Mean Sacrificing Agility

Lean companies tend to be agile, but they may lack the in-house resources needed to sustain growth. Our backoffice support provides the ideal solution. You can scale your business while maintaining quality – without hiring on more staff than you can manage.

The Solution to Your Staffing Problems

The insurance industry is experiencing a talent shortage. Experienced workers are retiring, turnover is high, and attracting and training new workers is an ongoing struggle. Your company is likely dealing with these problems firsthand. Our backoffice support services provide a solution.

With our services, you can:

  • Customize services to match the level of support you need
  • Scale support services as your business grows
  • Access policyholder and FNOL intake services to handle afterhours and overflow

The Backoffice Support You’re Looking For

Our backoffice support options are customizable, so whatever your team needs, we can provide it.

We offer:

  • Simple bookkeeping and accounting tasks
  • Underwriting services
  • Policyholder and claims intake services
  • Inbound customer service requests
  • Outbound calls to pursue needed information for both policy issuance and claims
  • Outbound calls on cancellations notices to help improve retention
  • Recorded statements for claims
  • Claims triage to identify claims that can be settled and closed quickly

A Cost-Effective Way to Grow

Businesses are under constant pressure to grow, but unsustainable growth can hurt your company in the long run. Our backoffice support provides the cost-effective strategies you need for smart growth.

When you partner with us, you can count on:

  • A long-term partner that will support your immediate and future goals
  • Nearshore outsourcing that offers all the benefits of offshoring while facilitating better training and oversight

FAQ

Is this a short-term fix to staffing problems?

Although we can help you solve your immediate problems, we strive to form long-term partnerships. Over the years, your back-office support needs may evolve. For example, you may need fewer support services as your team grows, but then you may need additional support again when you expand your business. Your staffing levels may also ebb and flow as your hire new team members and as existing team members retire or quit. We can adjust our services to meet your changing needs, so you maintain consistency throughout the ups and downs.

What is nearshore outsourcing?
Nearshore outsourcing is a type of offshoring that solves the problems inherent in typical offshoring arrangements. Offshoring is a common practice in which services are provided in a foreign country. This can provide additional labor while reducing costs. However, offshoring is often carried out in distant countries, and companies may have time maintaining oversight and quality control as a result. Nearshore outsourcing is carried out in nearby countries to avoid these issues.
Does your team specialize in supporting the insurance industry?
Yes, we specialize in the insurance industry and have countless long-term and highly satisfied insurance clients. We hire raw talent in the Dominican Republic and work with you to train them to represent your business, maintain consistent customer service and adhere to the strict requirements of the insurance industry. We recommend that you provide your outsourced team with the same training and quality control metrics as your in-house team. Our in-house corporate trainer is highly experienced in insurance processes and will serve as your partner in training, supervision and mentorship.

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