Blogs
Why Your AI Agent Needs a Human Partner
In the near future, AI assistants may become the norm. Despite the impressive technological advancements that have taken place recently, though, AI tools still have their limits. Insurance processes, in particular, sometimes require a human touch. Insurance companies...
Why Nearshoring in the Dominican Republic Makes Good Business Sense
Finding good workers is an ongoing struggle for the insurance sector – and it’s becoming even harder. Insurance leaders looking for reliable and affordable sources of labor should consider nearshoring in the Dominican Republic. There are a few reasons why it makes...
Ten Ways Insurers Can Use Virtual Assistant Services
What’s a virtual assistant? We’re glad you asked. A virtual assistant is someone who can knock out the tasks on your list quickly and cost-effectively, without requiring you to take time out of your day – or from someone on your team – to do it in-house. Virtual...
Is Outsourced Customer Service Right for Your Insurance Company? Five Considerations
Outsourcing customer service is a strategy that many insurance companies use to contain costs, control quality, expand service and make better use of their labor in-house. Is outsourced customer service right for you? Here are five questions to help you decide. 1. Are...