Policyholder Services
Stop Ghosting Your Policyholders
Unengaged customers don’t tend to remain customers for long. To improve policyholder satisfaction and retention, you need to boost policyholder engagement. Our policyholder services facilitate stronger policyholder relationships.
Support for ALL of Your Policyholders
Whether they’re brand-new customers or they’ve been with you for years, your policyholders expect to be able to reach someone when they have a question or problem.
We offer:
- Inbound and outbound policyholder support services
- Multilingual, 24/7 access
- Raw, motivated talent that can be quickly trained to represent your brand and understand your processes
Increased Contact for Stronger Relationships
Many insurers only interact with their policyholders when the policy is up for renewal or when there’s a claim. But what about the rest of the time? If your policyholders rarely hear from you or have a hard time reaching you, they might not feel like they’re getting their money’s worth. If they need new coverage, you might not be the company that comes to mind first. Loyalty doesn’t develop without strong relationships, and that requires ongoing contact.
Examples of the types of support we provide:
- Customers who need help finding or accessing policy documents
- Claimants who need to report a claim
- Customers who cannot be adequately supported by your chatbot
- Appointment setting for your in-house agents
A Win-Win for You and Your Customers
Your customers need to be able to reach someone whenever they have a question, but that level of support requires a large team. By outsourcing some or all of your policyholder services, you can deliver the level of service your customers demand without worrying about how you’ll find more employees.
When you work with us, you gain:
- A long-term partnership that provides consistent and reliable results
- A way to scale your company without hiring more employees
- A competent nearshore team that you can call on when you want to expand, or add products and services.